1) Is it safe to shop at eGourmetCheese?
  2) Why shop at eGourmetCheese?
  3) Am I paying higher prices?
  4) How is my order shipped?
  5) Do you ship to my country?
  6) What if I have a problem with my purchase?
  7) Double Guarantee?
  8) Do you use cookies on my computer to identify me?
  9) How do I find products?
10) How do I order?
11) Customer service?
12) How may I contact you?

1) Is it safe to shop at eGourmetCheese?
All of the merchants listed offer Security Guarantees and individual payment methods such as Visa, MasterCard, and American Express. The products listed on eGourmetCheese Web Site are sold and delivered directly by reliable Merchants. (Where allowed by local law and according to manufacturers' policy). The most stringent security measures are followed to ensure that your credit card information is always safe. 
Your browser can recognize if the page you are on is secure. On the page you're typing your credit card information,  right click your mouse, select Properties, and you will see information verifying that your current page is encrypted and secure. On the bottom left hand corner of your screen, you will see a lock sign which confirms the security of the page.

2) Why shop at eGourmetCheese?
eGourmetCheese.com offers the best selection of fine and rare champagnes, wines, liquors, cigars and gifts anywhere. We've got hundreds of products from the finest names in shopping -- names like Dom Perignon, Latour, Yquem, Hardy, Rothschild, and hundreds more
The online retail merchants value the customers that we can direct to them through the eGourmetCheese.com storefronts.  For these referrals, the merchants pay eGourmetCheese.com a small commission or referral fee.  These fees come out of the retailer's pocket - not yours. These small commissions are used to find the best products available on the web and to pay all operating expenses for this service. To ensure  a complete satisfaction, we are offering our shoppers a double guarantee.

3) Am I paying higher prices?
No, it's the opposite, you will benefit from special promotions and discounts offered by the merchants. There's no additional markup. You pay less or the same prices and get the same service from our retail partners whether you complete your purchase from our storefront or directly from the internet retailer's website.

4) How is my order shipped?
For fastest delivery, products are shipped to you from each individual merchant. Delivery times may vary, but most items will be delivered within 1 to 7 business days. Expedited delivery is available for many items; additional charges may apply.

5) Do you ship to my country? Where we deliver
Some online orders can be shipped to addresses outside the United States. International orders can be placed for some products except when the manufacturer marketing policy limit the merchant ability to export the product. Gift baskets and books can also be delivered from Europe.

6) What if I have a problem with my purchase?
We at eGourmetCheese.com have carefully selected the retail merchants to ensure the highest quality products and superb customer service.  If you have a problem with a purchase or a transaction, the retailer will work with you to solve the problem. 

7) Double Guarantee?
It is safe to shop online. Guaranteed.  Under the Fair Credit Billing Act, most banks cover all the charges that result from unauthorized use of your credit card or limit your liability to $50. You have to notify your credit card provider of any fraudulent charge in accordance with its reporting rules and procedures. If any unauthorized charges appears on your credit card as a result of a purchase at eGourmetCheese.com, if your credit card providers holds you liable and if the merchant's policy doesn't cover the charge - eGourmetCheese.com will reimburse you for the liability up to a maximum of $50. It's our double guarantee.  So why not go shopping now!

8) Do you use cookies on my computer to identify me?
No.  eGourmetCheese.com is a cookie-free website.  There is no registration at the website and no personal information is collected on you. However, some external links may use cookies. Technically, a cookie is a text file which the server gives you. When you go back to the server to surf pages, your web browser sends that cookie back to you every time you look at a new page. When you come back to the same page again several days later, the cookie you had received will be sent back, thus allowing the server to recognize you as someone familiar.  We are committed to ensuring your privacy.  To see our Privacy Policy, please click here.

9) How do I find products?
Use our Navigation Bar. It's at the top  of every  page or the Search box -- just enter a product name or a keyword,  and click Find!
You can also select one of our Departments or products from our Drop Boxes on each main pages, where items are organized in easy categories. 

10) How do I order?
Just start shopping!  When you find something you like, click on the picture of the item you wish to purchase, the name of the product or "Buy It!" and your browser will take you to the site where that item is found. Click the ADD TO CART button next to that item then proceed  to check out. Just have your credit card,  billing and shipping addresses handy when you check out.  Most Credit Cards are accepted.!.

11) Customer Service?
It is our constant intent to provide the easiest, safest and most secure shopping experience possible. Our customers are the most important part of our business and we work hard  to find the best deals on wines, champagnes, liquors, cigars and gifts. Since offerings and technologies change, we must reserve the right, at our discretion, to change, modify, add, or remove portions of our specials at any time  Not responsible for typographical, pictorial or pricing errors. To stay informed , we invite your to join our mailing list which you can do by clicking here.

12) How may I contact you?
You may contact us in several ways.  To find out how please click here.